betsy art deco wing facade

Health & Safety Protocols

The Betsy is our home, and we’ve taken the utmost care to open it to you.

To ensure that your stay at The Betsy is safe and stress-free, we have meticulously rebuilt our health and safety protocols from the ground up, incorporating state-of-the-art technologies and reimagining our interior spaces to minimize contact, maximize cleanliness, and make you feel at home.

Our Rooms

  • We will carefully sanitize every aspect of each room, with no exception
  • We will treat each room with the latest electrostatic disinfection technology, in addition to cleaning all surfaces with EcoLab-sourced disinfectants and Peroxide Multi-Surface Cleaner
  • Mattresses, pillows, and linens will be collected, cleaned, and disinfected to the highest possible standard
  • All amenities — including shower gel, shampoo, and conditioner — will be replaced in full before each arrival
  • We have redesigned our rooms to eliminate nonessential items, removing coffee makers (which will be sanitized, sealed, and delivered upon request) and replacing all glassware with individually wrapped paper cups
  • All mini fridges will be emptied, sanitized, and sealed for each guest’s exclusive use
  • Daily housekeeping and turndown services will be provided only upon request
  • With the cleaning and disinfecting process completed by our housekeeping team, who will be wearing face masks, gloves, and shoe coverings at all times — each room will be thoroughly inspected by a supervisor before being completely sealed until each guest’s arrival

Our Common Areas

  • With thoughtful, widely spaced furniture arrangements, clear signage, and an informed and attentive staff team, we will be maintaining social distancing in all our public spaces
  • All tables and seating will be spaced at least six feet apart, with specially trained staff on hand to supervise these spaces and sanitize high-touch surfaces every 30 minutes
  • Our elevators will be sanitized continuously throughout the day and night
  • Hand sanitizer stations will be placed throughout the property and outside elevators on each floor
  • Exclusive use of our fitness center can be scheduled by appointment through a phone call to the front desk

Our Food & Beverage Service

  • We will provide all food and beverage service according to the strictest CDC-recommended guidelines
  • All inside restaurant guests will have their temperatures taken upon arrival
  • All restaurant seating, bar seating, and pool area bar seating will be cleaned according to CDC and City of Miami Beach protocols, with tables spaced six feet apart to maintain proper social distancing standards
  • All service staff will be masked at all times

Our Meeting & Event Spaces

  • We will follow the same stringent cleaning protocols for these spaces as for our guest rooms, fully sanitizing our meeting rooms and function spaces after each usage (with all cleaning staff equipped with PPE at all times)
  • All employees working in these spaces will be wearing masks and gloves at all times
  • We have installed hand sanitizing stations at all entryways of all meeting & event spaces
  • We are expanding our options for personalized event floor plans, as well as creative food station setups and serving methods, to allow for consistent social distancing and to maximize guest and staff safety

Our Guests

  • All guests arriving at The Betsy will pass through a temperature check at our main entrance
  • Guests running a temperature of more than 100.4ºF will be discreetly and graciously precluded from staying with us
  • Guests are required to wear face masks in the hotel’s public areas
  • We will provide each guest with a health and wellness amenities kit upon arrival, including hand sanitizer, gloves, and a face mask

Our Staff

  • Our entire staff will be equipped with masks and gloves at all times
  • We are working closely with EcoLab to implement the best available cleaning and personal hygiene products, as well as training courses and hotel-wide sanitation procedures
  • Prior to returning to work at The Betsy, all staff will be required to take a COVID-19 test and complete thorough and ongoing health and safety training sessions on our new sanitation protocols 
  • Each staff member must pass a temperature check before every shift — staff will undergo a safe and effective cleansing protocol for their clothing and shoes each time they enter the property
  • We will be thoroughly cleaning all keys and luggage handles
  • Our bellmen and valet parking staff will be fully equipped with PPE
  • Any automobiles left at valet will be subject to disinfection before being returned
  • We are using the ReturnSafe app to administer daily pre-work screening questionnaires and manage social distancing compliance, contact tracing, and testing history for our entire staff team
  • We are routinely bringing a mobile lab to The Betsy to administer COVID-19 tests to our employees on site, at no cost to them

Our Social Distancing Measures

  • All public area seating, reception area seating, restaurant seating, pool area seating, and bar area seating will be socially distanced per CDC and City of Miami Beach protocols
  • We have installed floor markings in our elevators to assist guests in maintaining appropriate social distance
  • We have restructured our staff cafeteria and extended its hours to allow Betsy employees to maintain proper social distancing at all times

Local & Community Safety Measures

  • Miami-Dade County and City of Miami Beach elected leadership have imposed expansive CDC-recommended protocols on all businesses — The Betsy’s health and safety protocols reflect those city-wide and nationwide guidelines
  • We will continue to monitor public health trends locally and beyond, as well as advances in sanitation technology, to help keep our guests, staff, and community safe

Above all, we will continue to monitor public health trends locally and beyond, as well as advances in sanitation technology, to help keep you, our staff, and our community safe. We are staying vigilant, and we will keep our doors open only if we are confident that we can deliver uncompromising safety to match our commitment to exceptional hospitality.

We look forward to welcoming you to the Betsy and to making you feel at ease and at home.

 

the betsy lobby

Book Your Stay